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Error – Your email address could not be verified.

by | Jan 4, 2024 | Uncategorized

Did you run into the error “Your email address could not be verified” while using Canopys for the first time?

We have good news – the error you’re receiving might be easy to remediate. There’s a chance your account is verified. We were able to recreate this error if our account was previously verified.

Suggestion: Open canopys again. Test and see if you’re able to log in. 

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Error

Your email address could not be verified.

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Error screenshot;

Email-verification-status-_-Canopys.png

Auth0 has error message (logs) information in the auth0 web portal.

How to troubleshoot the “Your email address could not be verified.” on the auth0.com website

URL to investigate; https://manage.auth0.com/dashboard/us/YOURAPP/logs

The user experience to get to this information; user management, history, and immediately under summary.

  • Type; Failed Verification Email
  • Description; This account is already verified.

Also, check the raw server response.

Raw server response;

“description”: “This account is already verified.”

See screenshot for expected result. 

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Email Verification

Your email was verified. You can continue using the application.

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Screenshot;

Email-Verification.png

Are we able to replicate the error? Yes. We are able to replicate the error. If we click on a link, get the email verification (see screenshot), and then click the link again to verify it will say “Your email address could not be verified.”

You should be able to ignore this dialog and open canopys without an issue. If any issues beyond this point, please let us know https://dev3lop.com/contact thanks.

Best,

Canopys